How To Delete Securus Account

I don’t want to use Securus anymore; what steps must I take to stop using it?

If you want to cancel your Direct Billing account, please call our customer service hotline at 18008446591 or visit our website at

Can I delete a contact from Securus?

How do I delete a contact from the address book associated with my email account? If you want to delete a reference from your e-message account, please give our office a call at 9727341111.

/Email / How do I delete a payment method I have saved? Use your mouse to select the “Delete Card” option on the credit card screen.

Cancel your Advanceconnect prepaid phone account on the Securus website or delete your online account in the Securus app if you are eligible for a refund of your prepaid phone funds. Cancel your Advanceconnect prepaid phone account on the Securus website.

Please create two accounts for Securus; thank you.

Do I have a separate phone account for my second line? If you would like, you can use two different phone numbers for your AdvanceConnect prepaid phone account. Our customer service staff can combine the two versions into one.

To activate your account over the phone, please call Securus Technologies at the following number: 18008446591.

  1. One-on-one contact can be made by selecting a connection and tapping it. When the menu opens, select More Deletions from the list of options. Delete.

  2. To send a message to many contacts at once, touch and hold a connection, then tap the others in the contact list in the order they appear. The file is immediately deleted from your computer. Delete.

  3. Those in the know: To select everything, tap the More button in the upper right. Delete. Delete.

You can add phone numbers to your account to ensure that your loved ones can get in touch with you no matter where they are or who they are with. Cellular phones are capable of receiving calls. However, this feature is limited by the underlying infrastructure. At any time of the day or night, you are welcome to contact us through our website or our regular business phone number.

Is it possible for Securus to restrict access to specific users?

Just let us know when you receive your new phone number from your service provider, and it will allow us to reverse the ban imposed by Securus. You’ve come a long way and spent a lot of money. If you have reached or exceeded your spending limit with our company, calls to your line may be blocked.

My Securus account was suddenly terminated. Why?

If the amount in your Securus account falls below a certain level, calls to your Securus number may be temporarily disabled. If you have any reason to suspect this is the case, please get in touch with us at 9727341111.

This can be accomplished by simply calling the customer service number on the back of the credit card and requesting to remove the authorized user from the account. Using the card issuer’s website or mobile application, you can terminate an authorized user’s access to your credit card account.

Customers can go to or call 18008446591 to check the balance of their Direct Billing account or to obtain additional information about it.

What happens when a JPAY account is cancelled?

All recurring charges will be withdrawn immediately when you cancel your account. Inmates keep all their deposits, and they will not receive any money. Only used stamps on email, Vine, or Snap Chat will be reimbursed. Your family or acquaintances serving time in a correctional facility will no longer have access to any past contact, including emails and photos.

You need to budget. If your Securus account has a zero balance, you may find that incoming calls to your number are blocked. If you have any reason to believe this is the case, please call us at 18008446591.

Are there no fees associated with using Securus?

Using the free Securus app on your computer, tablet or smartphone, friends, family, lawyers and public authorities can plan and participate in video conferences with inmates from anywhere in the world via the Internet. Visual communication is made possible through the Securus video connection over the Internet.

You can download Securus from the app store on your mobile device. After downloading and installing the application, you will be asked to log in to your Securus account using the email address and password linked to your JPay email account. Select the + symbol from the menu to include detainees in your address list.

What happens if you call the Securus number and press 2?

Press 1 to plead guilty, press 2 to challenge the charges against you, and press 5 to get information on how to finance the detainee’s commissary account. Press the number 6, and your phone will permanently lose the ability to receive calls from this area.

With a Securus Call membership, you can stay in touch with an incarcerated loved one for a nominal monthly fee and call that person unlimited times. If you have a membership, you can make and receive up to one hundred calls per month without worrying about the amount of money in your account or how long the calls will last.

Please guide me on how to delete all my contacts on my iPhone.

  1. Open the Contacts app and select the contact you want to delete.

  2. Click the “Edit” button to continue.

  3. Select “Delete Contact” from the drop-down menu, then make sure this is what you want by selecting it again.

  1. Go to System > Customer Modification > Global List in your system menu. You can now see the tab labelled “Global List”.

  2. Find a number that a contact has dialled.

  3. The dialled number can be changed by clicking the pencil symbol to its left.

  4. To make changes to an already dialled number, use the pencil icon.

  5. Make any necessary adjustments to the fields.

  6. Select the option to update.

If your smartphone supports dual SIM/dual standby DSDS and has more than one SIM slot, you can simultaneously have two or more phone numbers on the same device. Thanks to DSDS, each SIM card can be connected to a separate phone number.

With Securus, is it possible to make phone calls?

Inmates may use funds from their own Securus debit account to pay for Securus services provided at their prison. These funds are considered to be the inmate’s own money. This is not a debit card that can be used at a food store. This category may include phone conversations, email stamps, tablet content such as games, music and movies, and video link sessions.

What steps must I take to unblock the phone number associated with my Securus online account? From the menu, select Call > Block/Unblock. Use the drop-down menu to choose from the list of available phone numbers. Select the option to get rid of the block.

When should I expect to hear back from Securus about their decision?

How long will it take for my Home User account to be approved? o Activation of brand new accounts usually occurs within one day of submission.